Privacy Policy of Mombasa Pest Control

Effective Date: October 1, 2025

Introduction

Mombasa Pest Control places the highest importance on respecting and protecting the privacy of all individuals who engage with our services. As a constituent of Rafiki Pest Control LTD and Bluelabs Hygiene LTD, we operate under a heritage of professionalism, accountability, and ethical service delivery. This Privacy Policy is not simply a compliance document; it is a declaration of our responsibility to treat your personal information with integrity and care. By reading this policy, you will understand how and why we collect data, how we use it, how we protect it, and the rights you retain over your information.

Commitment to Transparency

When you engage with us—whether by requesting pest control treatments, seeking the installation of magnetic mosquito nets, or using our cleaning and hygiene services—you entrust us with details about yourself, your household, or your business. That trust demands full transparency. This Privacy Policy is intended to provide clarity and assurance that your information is being handled according to legal standards and industry best practices. Transparency here means not only explaining what data we collect, but also explaining how decisions are made regarding the storage, usage, sharing, and eventual disposal of your personal information.

Collection of Personal Information

We collect personal data through a variety of direct and indirect interactions. You may provide information to us by completing service request forms, signing contracts at our offices, submitting inquiries through our website, or calling our customer service line. The type of data collected includes names, addresses, phone numbers, email addresses, and payment information, as well as property details when such details are necessary for service delivery. In addition to voluntarily provided data, we also gather technical information automatically when you visit our digital platforms, including your IP address, browser type, browsing behavior, and timestamps. This technical data allows us to secure our platforms, monitor performance, and enhance your browsing experience.

Purpose of Data Usage

The use of personal information is always aligned with legitimate business purposes. At the most fundamental level, your data is essential for us to fulfill our contractual obligations to you. We use it to schedule pest control treatments, install mosquito nets, or carry out hygiene inspections. Administrative processes such as issuing invoices, processing payments, maintaining service records, and responding to complaints are also supported by the data we collect. In addition, we may use your information for communication purposes, such as sending you updates about your services, informing you about new products, or sharing pest prevention tips. While some communications are necessary for operational reasons, you retain the right to opt out of promotional messages without affecting your access to services.

Confidentiality and Non-Disclosure

We understand the sensitivity of personal data and assure our clients that it will never be sold, rented, or exchanged for commercial gain. Information may, however, be shared under controlled circumstances with third-party service providers who assist us in delivering services, such as contractors, logistics companies, or IT firms. These providers operate under binding confidentiality agreements and are prohibited from using your data for purposes beyond what we have authorized. Additionally, in circumstances where disclosure is required by law, regulation, or court order, we may release relevant information to governmental authorities. Even in such situations, disclosure is limited to the extent strictly necessary and carried out with due diligence.

Data Security Measures

Safeguarding your personal information requires a layered approach to security. At Mombasa Pest Control, we employ both technical and organizational measures to ensure your data is not compromised. Secure servers, encryption technology, firewalls, and regular monitoring protect against unauthorized digital access. Physical records, when maintained, are stored in restricted facilities under lock and key. Employees who handle sensitive data undergo regular training and are bound by confidentiality obligations. Furthermore, we have in place incident response mechanisms designed to quickly address and mitigate potential breaches. These safeguards reflect our belief that protecting your data is integral to protecting your trust.

Your Rights as a Data Subject

Our clients enjoy significant rights under applicable data protection laws. You have the right to know what information we hold about you and to request a copy of such information. If any detail is inaccurate or incomplete, you have the right to request correction. In certain cases, you may request deletion of your data, particularly when it is no longer required for the purpose for which it was collected. You may also restrict or object to processing where appropriate. If you previously granted us consent to process your data, you may withdraw that consent at any time. While we strive to honor these rights promptly, please note that certain legal and contractual obligations may limit the scope of what can be deleted or altered.

Use of Cookies and Tracking Technologies

Our website employs cookies and similar technologies to improve user experience, analyze traffic, and ensure system security. Cookies are small text files stored on your device that remember your preferences and allow us to personalize your browsing experience. They help us track which pages are most popular and identify where improvements are needed. While cookies enhance usability, you retain control over their use. Most browsers allow you to manage, block, or delete cookies at your discretion. However, disabling cookies may impact the performance and functionality of certain features of our website.

International Data Transfers

In the course of business, your information may be transferred to or stored in jurisdictions outside of Kenya. Such transfers typically occur when we use international service providers for cloud storage, IT support, or specialized analysis. While data protection laws may differ in these jurisdictions, we take all reasonable steps to ensure that your data is safeguarded to a standard consistent with Kenyan and international legal requirements. By continuing to engage with our services, you acknowledge and consent to such transfers under the protections outlined in this policy.

Children’s Privacy

We are committed to protecting the privacy of minors. Our services are designed for adults and businesses, and are not directed at children under the age of eighteen. We do not knowingly collect or process personal data of minors without verifiable parental consent. Should we inadvertently receive information from a minor, we will promptly delete it from our systems. Parents or guardians who suspect that their child’s information may have been provided to us are encouraged to contact us immediately so that corrective action can be taken.

Dispute Resolution

In the event of a dispute arising from the handling of your personal information, Mombasa Pest Control encourages resolution through direct engagement. We maintain a designated data protection officer who is responsible for receiving and addressing concerns. If disputes cannot be settled through dialogue, parties may resort to mediation or arbitration as a first step before pursuing litigation in Kenyan courts. This approach ensures that conflicts are managed fairly, cost-effectively, and in a manner that preserves long-term trust.

Policy Amendments

This Privacy Policy is a living document that may be updated from time to time to reflect changes in our business operations, legal requirements, or technological advancements. Whenever updates are made, we will publish the revised policy on our official platforms and update the effective date accordingly. We encourage all clients and visitors to periodically review this policy to remain informed of how their personal data is being protected. Continued use of our services after the publication of an updated policy constitutes acceptance of the revised terms.

Final Statement of Commitment

By engaging with Mombasa Pest Control’s services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data in accordance with its terms. Our affiliation with Rafiki Pest Control LTD and Bluelabs Hygiene LTD reflects a broader commitment to excellence, responsibility, and integrity. For us, privacy is not simply a regulatory requirement but a core principle of service. Protecting your data means protecting your peace of mind, and we will continue to treat it with the same diligence and care as we treat the protection of your home, business, and health.